At IdeaDOrbit, we strive for customer satisfaction. This policy outlines the terms for cancellations and refunds.
1. Service Cancellation
Clients may request cancellation by submitting a written request via email before the service begins or during early stages.
2. Refund Eligibility
- Before service starts: Full refund may be issued
- After service begins: Partial refund may apply based on work completed
- After service completion: No refunds
3. Non-Refundable Fees
The following are non-refundable:
- Consultation fees
- Setup or onboarding charges
- Custom or expedited work
4. Refund Processing Time
Approved refunds are processed within 7–14 business days and returned via the original payment method.
5. Subscription Services (If Applicable)
- Subscriptions can be canceled anytime
- No refunds for unused billing periods once charged
6. Contact for Refund Requests
All refund or cancellation requests must be sent to:
📧 info@ideadorbit.org